If the manual and the Troubleshooting guide don't solve it, we're happy to help.
Send a support request
Use the support request form on cybersalt.com. It reaches us directly, and you'll get a reply by email.
What to include
These details let us answer on the first reply instead of asking questions back:
- Which extension and version. You'll find the version in System → Manage → Extensions.
- Your Joomla and PHP versions, from System → System Information.
- What you expected and what happened instead, including the exact wording of any error message.
- The address of a page that shows the problem, if it's on the front of your site.
- What the File check says, if the extension has one (see Troubleshooting).
- For Pro linking problems: the email you bought with, and the installation ID the extension shows for the site.
A screenshot helps too.
From inside MCP for J
MCP for J has a Support screen (Components → MCP for J) that adds your version details to the message for you.
Report a bug on GitHub
Most of our free extensions are open source. If you've found a bug and you're comfortable with GitHub, you can open an issue on the extension's GitHub page, if its manual links to one. GitHub is for source code and bug reports only: download our extensions from cybersalt.com.